Customer Experience Representative

Customer Experience Representative Objective

Exhibit enthusiasm, commitment, and service/product knowledge with the mission to provide such a positive experience for each customer that they are compelled to rave to others about their experience with us.

What success in this position looks like:

  • As a customer-focused associate, you are an outgoing professional with exceptional customer service skills. Your natural disposition is to be ‘guest obsessed.’ You strive to be the reason the customer has a smile on their face, but know the fine line between providing excellent service and turning a customer inquiry into a social call
  • Possess great communication skills (verbal and written)
  • Flourish working within a team
  • Have a minimum typing speed of 30wpm

Encompass our principles of success

  • Commit: We do our best everyday. We are all in!
  • Rock: We stay professional. We take ownership. We make the extra effort without being asked
  • Have Fun: We want to have an impact and feel passionate about the work that you do
  • Actively Listen: We seek to first understand and then to be understood
  • Ask for Help: If we need a hand we don’t hesitate to ask for help. We are a team
  • We’re Nimble: We make the most of what we have

ABOUT THIS POSITION:

  • Position is full-time, Monday-Friday, ~9am-6pm
  • Communicate daily with customers via phone, email and live chat
  • Data entry → Accurately record notes and requests within a customer account
  • Compensation is $14.00 per hour, plus the opportunity to earn a monthly bonus

ABOUT US:

  • Memory Ventures is a 14-year old company headquartered in Fishers, IN
  • The portfolio is one of the fastest-growing companies in the U.S. having been twice featured on the Inc. 500 list and twice featured on the Deloitte Fast500
  • Our mission is to strengthen the bond of our world’s families because life’s best moments should be shared and remembered
  • Our goal is to be one of the top companies to work at in Indiana
  • http://www.memoryventures.com/

Job Type: Full-time